Introduction

• Dexberg Realty (Nig.) Limited is a top-tier full-service Real Estate Firm registered under the Laws of the Federal Republic of Nigeria that provides brilliant services to both local and international clients.
• Dexberg Realty Ltd, its licensees and its Related Bodies Corporate (we, us) understand and respect that protection of your personal information is important to you. This document sets out how we collect, use, disclose, retain and manage your privacy information and how we comply with our obligations under the Data Protection Regulation 2019
• By using our services and by using and continuing to use our Website you consent to us collecting, maintaining, using and disclosing your personal information in the way described in this Privacy Policy.  

Definition

• References in this policy to “we”, “us” or “DRL” are references to Dexberg Realty.
• Reference in this notice to “personal data” means any information that identifies, or could reasonably be used to identify, a living individual, either on its own or together with other information. Please also refer to our Cookie Policy, which explains the use of cookies via our website.

Why do we collect personal information and how do we use it?

• We offer a range of services including, without limitation, providing appraisals of properties acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, Market research (Services)."
• We collect personal information to enable us to provide our Services. This includes:
  • Processing inquiries,
  • Facilitating the sale, purchase, advertising of properties and businesses Recording persons entering a landlord or seller's property (e.g. for inspection, survey or appraisal purposes),
  • Facilitating the leasing of properties (including advertising the properties) and acting as property manager,
  • Complying with our legal obligations,
  • Advising clients of additional services or information which may be of interest,
  • Providing your contact details to our partners and contractors who provide us with services,
  • Maintaining and updating our business infrastructure and systems; Statistical purposes,
  • Promoting and advertising our business, products and services,
• If we do not collect the personal information or if any of the personal information you provide is incomplete or inaccurate, we may not be able to provide the Services or those Services may be compromised.
• This privacy policy applies to all situations in which we collect personal information directly from you. This includes, but not limited to, telephonic communication, communication by email and post, in person and through individuals accessing our websites.
• Our call Centre may record our conversations for quality, compliance and training purposes. Please advise our operators in case you are not comfortable with this.

What personal information do we collect?

• The personal information we collect will depend on the Service or Services we provide to you. It may include:
• Your name, residential or business address, contact phone numbers, email address;
• Employment details;
• The value of your property;
• Insurance details;
• Credit card and banking details;
• Sensitive Information;
• Information in respect to your property;
• Copies of photo identification (e.g. driver's licence, passport, National ID); or
• Any other personal information relevant to the Service we are providing to you.

How do we collect personal information?

• We aim to collect personal information directly from you,
• We also collect personal information,
  • From your representatives (e.g. solicitor, accountant or financial adviser);
  • Through our Website and by other electronic communication channels;
  • When sent to us by email or other communication from third parties;
  • From publicly available sources of information including social media;
  • When you transact with our franchisees or if you apply to become a franchisee;
  • When we are required to do so by law;
  • From Strata or Bodies Corporate, Strata or Body Corporate Managers and On-Site Managers;
  • When you enter into a competition or promotion with us or participate in a survey including an 'after sales service' follow-up; and from our own records;
  • From our employees;
  • From our suppliers or partners;
• If you supply personal information to us about another person, you represent and we accept it on the basis that you are authorized to do so and that the relevant person has consented to the disclosure to us.
• Links on our Website may take you outside our network.  These links are provided in good faith. However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites.

Considerations when you send information to us

• While we do all we can to protect your privacy, including investing in specialist security software, no data transfer over the Internet is 100% secure.
• If you provide personal information to us electronically, there are ways you can help maintain the security of the information. These include:
  • Always close your browser when you have finished your user session;
  • Do not provide personal information by using a public computer; and,
  • Never disclose your user name and password to another person.
• You are responsible for all actions taken using your username, email or password.  If at any time you believe your username or password have been compromised, change your password and contact us immediately.

Disclosing personal information

We may disclose your personal information to third parties in certain circumstances including:

• If you agree to the disclosure;
• When we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another Service;
• To employees, contractors, franchisees and service providers who assist us in operating our business and providing our Services;
• In circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party;
• Where disclosure is required or permitted by law;
• To our Related Entities and franchises;
• If disclosure will prevent or lessen a serious or imminent threat to someone's life or health; or
• Where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue.

Where it is reasonably necessary for the enforcement of the criminal law, a law imposing a pecuniary penalty or for the protection of public revenue. All third parties with whom personal information is shared are required to meet our standards of personal information protection. However, we are not responsible for the conduct of third parties with respect to the handling of your personal information and we recommend that you check their privacy policies. You consent to us using your information for marketing purposes which include our Services as well as our business partners.

We do not trade or sell your personal information however we may share your data with where the need to serve you better requires, and for the purposes of facilitating your request. We always seek your consent prior to sharing your data with our clients, vendors and partners.

How your information is stored

• We take reasonable steps to securely store personal details and information. This includes electronic and physical security measures, staff training, and use of password protection software.
• When the personal information that we collect is no longer required, we will remove or de-identify the personal information as soon as reasonably possible. We may, however, retain personal information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.

Your rights over the personal data shared with us

In addition to your rights under applicable data protection laws and where we are authorised or required by relevant law and by our professional obligations, we will provide you, upon request, with a copy of your personal data and we will correct any errors identified by you.Except as provided above, we will not use your data for any automated decision making or any profiling. You also have the right to be forgotten and to limit our processing of your personal data.

Marketing and opting out

• We do not use Sensitive Information for marketing purposes.
• If at any time you no longer wish to receive any additional marketing material from us or do not want your information disclosed for direct marketing purposes, contact our Privacy Officer and we will remove your details from our marketing database.

How you can update, correct, or delete your personal information

You should also contact us immediately if you believe:

• Someone has gained access to your personal information;
• We have breached our privacy obligations or your privacy rights in any way; or
• You would like to discuss any issues about our privacy policy.

Changes to our Privacy Policy

This document sets out our current Privacy Policy.

Our Privacy Policy will be updated from time to time. You should review our Privacy Policy each time you visit our Website or provide us with personal information.

If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us by contacting our Privacy Officer at:
Address: Suit E6 Bayus Complex, Idi-Aba, Abeokuta.
Telephone: +2347064687848
Email: info@dexbergrealty.com